Privacy Policy

At Noor-e-Prit, your trust matters to us as much as the clothes we make. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information we collect

We only collect what we need to serve you well.

• Information you give us: your name, phone number, delivery address, and the details of your order. If you create an account, we store a username and a securely hashed password, along with your saved addresses and order history.
• Order conversations: when you place an order or enquire through WhatsApp, your message and contact number are shared with us through WhatsApp so we can help you.
• Information collected automatically: basic technical data such as your browser type and the pages you view, used only to keep the site working and to improve it. We keep this to a minimum.

We do not ask for your email address to shop with us, and we never collect more than is necessary.

How we use your information

• To process, pack, ship and confirm your orders.
• To answer your questions and provide customer support over WhatsApp and phone.
• To manage your account, saved addresses and order history.
• To improve our products, website and service.
• To meet legal, tax and accounting obligations.

How we share information

We do not sell or rent your personal information. We share it only when needed to serve you:

• Delivery partners, with your name, address and phone number, so your order reaches you.
• Our payment partner, only if and when you choose to pay online, to process that payment securely. We do not store your full card details.
• Trusted service providers who help us run the website and store data, under confidentiality obligations.
• Authorities, where disclosure is required by law.

Cookies and local storage

We use a small amount of browser storage to remember your cart and to keep you signed in to your account. These are essential to the shopping experience. We do not run intrusive advertising trackers.

How we protect your information

Passwords are stored only as one-way hashes, never as plain text. Access to order and customer data is restricted, and information is held on secure, access-controlled infrastructure. No method of storage is perfectly secure, but we take reasonable, industry-standard measures to protect your data.

How long we keep it

We keep your information for as long as your account is active or as needed to provide our service, and thereafter only as long as required to meet legal, tax and accounting obligations.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to close your account. Write to us using the details below and we will respond within a reasonable time.

Children

Our website and products are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent revision shown above.

Contact us

For any privacy question or request, reach us on WhatsApp, or write to Noor-e-Prit, Flagship Atelier, Hauz Khas, New Delhi 110016.