Returns and Exchanges

We want you to love what you wear. If a piece is not quite right, we are happy to help with an exchange or a return. Please read the simple conditions below.

The window

You can request a return or exchange within 7 days of delivery. Tell us within this window and we will guide you through the next steps.

Condition of the item

To be eligible, the piece must be:

• Unworn, unwashed and unaltered.
• With all original tags attached and in its original packaging.
• Free from stains, perfume, deodorant marks or any sign of use.

How to request a return or exchange

Message us on WhatsApp with your order number, the piece you would like to return or exchange, the reason, and a clear photo. Our team will confirm eligibility and share return instructions.

Exchanges

Need a different size or a different piece? We are glad to exchange, subject to availability. Any difference in price is settled at the time of exchange. If your preferred size is unavailable, we will offer a refund or store credit.

Refunds

Once we receive the returned piece and confirm it meets the conditions above, we process your refund within 5 to 7 business days. Refunds are issued to your original payment method, or as store credit where you prefer. For orders paid on delivery, we refund to a bank account or as store credit.

Items we cannot accept

• Pieces that have been customised or altered at your request.
• Items marked as final sale or clearance.
• Items returned without tags, or showing signs of wear.

If something arrives damaged or wrong

We check every order before it ships, but if your piece arrives damaged, defective or different from what you ordered, please tell us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund, and we cover the return in these cases.

Return shipping

For a change of mind or a size exchange, return shipping is arranged in coordination with our team. For damaged, defective or incorrect items, we take care of the return cost.

Need help?

Our team is happy to help. Reach us on WhatsApp, or write to Noor-e-Prit, Flagship Atelier, Hauz Khas, New Delhi 110016.